Last updated: 26 February 2026
These Terms of Service (the "Terms") constitute a legally binding agreement between you and Ilona Duro, a sole trader trading as PlantiPal ("PlantiPal", "we", "us", or "our"), governing your access to and use of the PlantiPal mobile application and any related services (together, the "App").
By downloading, installing, accessing, or using the App, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree to these Terms, you must not access or use the App.
The App is operated by Ilona Duro, trading as PlantiPal, a sole trader based in London, England.
Correspondence address: Unit 162790, PO Box 7169, Poole, BH15 9EL, United Kingdom
Contact email: legal@plantipal.com
Website: www.plantipal.com
All legal correspondence should be directed to the contact details above.
You may only use the App if you have the legal capacity to enter into a binding contract and comply with these Terms. By using the App, you represent and warrant that all information you provide is accurate, complete, and current.
Users under the age of 13 are strictly prohibited from using the App.
Any misrepresentation of age constitutes a material breach of these Terms and may result in immediate suspension or termination of your account without notice.
To access the App, you must create an account using a valid email address. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You agree to notify us promptly of any unauthorised use of your account or security breach. We are not responsible for any loss or damage arising from your failure to safeguard your account credentials.
THE APP IS PROVIDED SOLELY FOR ENTERTAINMENT PURPOSES.
THE APP DOES NOT PROVIDE MEDICAL, NUTRITIONAL, DIETARY, HEALTH, FITNESS, OR PROFESSIONAL ADVICE OF ANY KIND, AND NOTHING CONTAINED IN THE APP SHOULD BE CONSTRUED AS SUCH.
ALL CONTENT MADE AVAILABLE THROUGH THE APP, INCLUDING BUT NOT LIMITED TO PLANT INFORMATION, NUTRITIONAL DATA, HEALTH OR WELLNESS REFERENCES, FUN FACTS, QUIZZES, RECIPES, COOKING METHODS, CHALLENGES, ACHIEVEMENTS, EDUCATIONAL MATERIALS, AND ANY ASSOCIATED DATA OR METRICS, IS PROVIDED FOR ENTERTAINMENT PURPOSES ONLY AND MAY BE INACCURATE, INCOMPLETE, OUTDATED, MISLEADING, OR UNSUITABLE FOR YOUR PERSONAL CIRCUMSTANCES.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU MUST NOT RELY ON ANY INFORMATION PROVIDED IN THE APP FOR HEALTH, MEDICAL, DIETARY, OR NUTRITIONAL DECISIONS AND THAT YOU MUST CONSULT A QUALIFIED HEALTHCARE PROFESSIONAL, MEDICAL PRACTITIONER, OR NUTRITIONIST BEFORE MAKING ANY SUCH DECISIONS.
The App offers both a free tier, which may include third-party advertising, and paid premium subscription plans available on a monthly or yearly basis.
Premium subscriptions may include a 14-day free trial, limited to one free trial per user account. Unless cancelled before the end of the trial period through the relevant app store account settings, the subscription will automatically convert to a paid subscription at the applicable rate.
All payments, renewals, cancellations, and refunds are processed exclusively through the Apple App Store or Google Play Store. We do not control payment processing and do not guarantee refunds except where required by applicable law.
The creation of multiple accounts for the purpose of obtaining additional free trials is strictly prohibited.
You retain ownership of any content you submit, generate, or upload through your use of the App. By using the App, you grant PlantiPal a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, process, analyse, display, and use such content solely for the purposes of operating, maintaining, developing, and improving the App and its features.
All intellectual property rights in and to the App, including its software, databases, design, content, branding, and functionality, are owned by or licensed to PlantiPal. You are granted a limited, revocable, non-transferable, non-exclusive licence to use the App for your personal, non-commercial use only, subject to these Terms.
You must not copy, modify, distribute, reverse engineer, decompile, or otherwise exploit any part of the App without our prior written consent.
Certain images or content within the App may originate from third-party sources believed to be stock-free or appropriately licensed. If you believe that any content infringes your rights, you must notify us at legal@plantipal.com, providing sufficient detail to enable us to investigate the claim.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ACCEPT NO LIABILITY FOR ANY THIRD-PARTY INTELLECTUAL PROPERTY CLAIMS. OUR SOLE OBLIGATION IN RESPECT OF SUCH CLAIMS SHALL BE THE REMOVAL OF THE RELEVANT CONTENT UPON NOTICE. NO DAMAGES, COMPENSATION, OR COSTS SHALL BE PAYABLE.
You agree not to use the App in any manner that is unlawful, fraudulent, abusive, or otherwise inconsistent with these Terms, including by providing false information, attempting to circumvent security features, exploiting free trials, interfering with the App's operation, or using the App for unauthorised commercial purposes.
We reserve the right, at our sole discretion, to suspend or terminate your access to the App, with or without notice, if you breach these Terms, fail to meet eligibility requirements, provide false age information, misuse the App, or if continued access would expose us to legal or regulatory risk.
YOU MAY TERMINATE THESE TERMS AT ANY TIME BY CEASING TO USE THE APP AND, WHERE APPLICABLE, DELETING YOUR ACCOUNT AND CANCELLING ANY ACTIVE SUBSCRIPTION THROUGH THE RELEVANT APP STORE PLATFORM.
TERMINATION DOES NOT AFFECT ANY ACCRUED RIGHTS OR OBLIGATIONS AND SHALL NOT ENTITLE YOU TO ANY REFUND EXCEPT WHERE REQUIRED BY APPLICABLE LAW.
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND AVAILABILITY.
WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM DEFECTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF DATA, LOSS OF PROFITS, PERSONAL DECISIONS MADE IN RELIANCE ON CONTENT, OR ANY HEALTH-RELATED OR DIETARY OUTCOMES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE APP OR THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You agree to indemnify and hold harmless PlantiPal from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of the App, your breach of these Terms, your misrepresentation of age or eligibility, or your violation of any applicable law or third-party rights.
Where legally permissible, any dispute arising out of or in connection with these Terms or the App shall be resolved by binding arbitration seated in London, England, at the user's expense. This clause does not affect the statutory rights of consumers in the United Kingdom or European Union to bring proceedings before their local courts where such rights apply.
These Terms and any dispute or claim arising from them are governed by English law. Subject to mandatory consumer protection laws, the courts of England and Wales shall have exclusive jurisdiction.
IF ANY PROVISION OF THESE TERMS IS HELD BY A COURT OR COMPETENT AUTHORITY TO BE INVALID, ILLEGAL, OR UNENFORCEABLE, THAT PROVISION SHALL BE DEEMED MODIFIED TO THE MINIMUM EXTENT NECESSARY TO MAKE IT VALID AND ENFORCEABLE, OR IF SUCH MODIFICATION IS NOT POSSIBLE, IT SHALL BE DELETED.
ANY SUCH MODIFICATION OR DELETION SHALL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF THE REMAINING PROVISIONS OF THESE TERMS.
We may amend these Terms from time to time. Any changes will take effect upon publication. Your continued use of the App after any update constitutes acceptance of the revised Terms.
For all legal or contractual enquiries, please contact:
Email: legal@plantipal.com
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